1. Introduction

PT Roastery Manajemen Teknologi ("BeanHub", "We") is highly committed to protecting the privacy of users ("You", "User"). This Privacy Policy explains how we collect, use, store, and protect your personal information and your roastery business data when using the BeanHub platform (including the website and web application app.beanhub.online).

2. Data We Collect

We collect several categories of data to provide precision roastery operational services:

Account Information: Name, email address, phone number, roastery/company name, and operational address details.
Roastery Operational Data: Green bean stock data, coffee roast profile logs, SCA digital cupping scorecards, roasted bean catalog list, and B2B wholesale order history.
Technical Device Data: IP address, browser type, application activity log data, and device identification for security purposes.

3. Use of Information

The collected data is only used to:

Provide, manage, and optimize the functions of the BeanHub management platform.
Calculate your stock efficiency simulation, roasting shrinkage loss calculation, and QC cupping scores.
Send important notifications regarding system status changes, invoices, and customer technical support.
Prevent illegal activities, fraud, or system security breaches.

4. Confidentiality of Formulas & Business Data

Trade Secret Guarantee: BeanHub respects your roast curve recipes, espresso blend formulas, and green bean supplier data as highly valuable trade secret assets. We WILL NEVER sell, rent, or share your roastery recipe & stock data to any third party.

5. Security & Data Storage

All data communication is encrypted using industry-standard SSL/TLS 256-bit encryption protocols. Data is stored on a protected cloud infrastructure with at-rest encryption and a daily automated backup system.

6. User Rights

You have the right to:

Access, update, or correct your personal data and roastery profile at any time.
Export all roast log data and green bean stock in CSV/JSON format.
Request permanent deletion of your account and data by contacting our support team.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to analyze trends, administer the platform, and track users' movements around the website. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our platform.

8. California Privacy Rights (CCPA / CPRA)

If you are a resident of California, under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you have the right to request access to the specific pieces of personal information we have collected about you, request deletion of your data, and opt-out of the "sale" or "sharing" of your personal information. BeanHub operates as a service provider for businesses and does not sell your personal information. To exercise your rights, please contact us using the information below.

9. Children's Privacy (COPPA)

Our platform is designed strictly for business-to-business (B2B) use by adults. We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register for an account. If you are under 18, please do not attempt to register or send any information about yourself to us.

10. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us via:

Email: privasi@beanhub.online | support@beanhub.online